ELXER

Job Description

Key Responsibilities:

• Contact existing customers to understand their concerns and improve customer satisfaction.
• Handle customer retention activities by resolving service-related issues and preventing customer churn.
• Follow up with customers regarding pending payments, renewals, and overdue accounts.
• Manage recovery calls and coordinate with field teams for payment collection wherever required.
• Provide suitable solutions, offers, and service assistance to retain customers.
• Maintain regular communication with customers through calls, messages, and emails.
• Identify reasons for customer dissatisfaction and share feedback with relevant departments.
• Maintain accurate records of customer interactions, complaints, payment status, and recovery updates.
• Coordinate with technical, sales, and support teams for faster issue resolution.
• Achieve monthly retention, renewal, and recovery targets.

Interested candidate's can share their resume/CV's on
janhvi.p@elxer.com / 8253071086