Senior NOC Engineer

Designation: Senior NOC Engineer

Location: Raipur

Position: Full Time

Total Openings: 2

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Job Description

  • Monitoring NOC operations for overall health and availability of the network, timely report and resolution of issues as per allocated service levels.
  • Troubleshooting of IP devices, IP Network faults in backhaul and core network within allocated time

Routing Protocols: BGP, EIGRP, OSPF, RIP
Switching Protocols: STP, RSTP, Port Channel, VTP, DHCP, ERPS

  • Hardware troubleshooting, OS troubleshooting and support
  • Basic software troubleshooting and support.
  • L1 Networking knowledge, configuration and related issues, Ticketing knowledge.
  • Good Communication skills, Follow up skills
  • Willingness to work in rotational shifts, Remote support.
  • His/Her responsibilities includes maintaining network operations, supporting, monitoring, troubleshooting, controlling
  • Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support
  • Good co-ordination with L2 and L3 teams as and when required and ensure that the issue is addressed and closed on time.
  • Monitoring & Tracking, reviewing the progress of an incident
  • Familiarity with Security services including Antivirus, VPN

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