FAQs - Frequently Asked Questions

You asked, we answered

Answers to the most common questions you might have


What is FTTH?
What speeds are offered by Elxer Communications?
What is the minimum duration for service contract?
What are the broadband plans offered by Elxer Communications?
Can I shift the service to another location?
How does billing work?
How long does the installation take?
Does it come with a Wireless Router?
What are the documents required to get Elxer Broadband connection?
Are there any offers or discounts?
From where can I access or manage My Account?


My Internet is Not Working
How do I register my complaint?
Where and how do I pay my service bill or recharge online?
How can I get my username and password?
How can I check my Data Usage?
Can I change the plan/tariff at any point of time?


Why do Refunds take time?
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