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FAQs - Frequently Asked Questions

You asked, we answered

General

What is FTTH?
What speeds are offered by Elxer Communications?
What is the minimum duration for service contract?
What are the broadband plans offered by Elxer Communications?
Can I shift the service to another location?
How does billing work?
How long does the installation take?
Does it come with a Wireless Router?
What are the documents required to get Elxer Broadband connection?
Are there any offers or discounts?
From where can I access or manage My Account?

Service

My Internet is Not Working
How do I register my complaint?
Where and how do I pay my service bill or recharge online?
How can I get my username and password?
How can I check my Data Usage?
Can I change the plan/tariff at any point of time?

Can't find the answer you're looking for?
For any further help

We can be reached at

0771-677-7777

CALL NOW

Please refer to the following email addresses when attempting to email us.

For questions about service & support please email:

support@elxer.com