1. Introduction

Welcome to Elxer Communications Private Limited ("the Company"). This Refund Policy outlines our guidelines regarding refunds for our services. By using our services, you agree to adhere to the refund policy outlined below.

2. Eligibility for Refund

2.1 Service Cancellation

Customers may be eligible for a refund in the following situations:

The customer cancels the service within 1 week of initial activation, as specified in the terms and conditions.

2.2 Service Disruption

If the Company is unable to provide the services due to reasons beyond the customer's control, the customer may be eligible for a refund for the unused portion of their service.

3. Refund Process

3.1 Notification

To request a refund, customers must contact our customer support team. The request must include relevant details, including the reason for the refund.

3.2 Evaluation

Each refund request will be evaluated on a case-by-case basis. The Company reserves the right to determine eligibility based on the circumstances.

3.3 Refund Method

Refunds, if approved, will be processed using the original payment method used for the purchase.

4. Exclusions

The following situations are not eligible for a refund:

• Failure to adhere to the terms and conditions outlined in the service agreement.
• Service disruption or performance issues caused by factors outside the Company's control (e.g., acts of nature, network outages).
• Refund requests made after 6 months from the expiration date will not be considered or processed. No device collections will be initiated.
• OTT recharge is non-refundable; apps are subject to change.

5. Timelines

Refund processing times may vary and are subject to the payment processor's policies. Customers will be notified of the estimated processing time upon approval of the refund.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:
0771-6777770